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Published February 1, 2005
Section XII: Best Practices and Innovations
Read the paper: What's Next in Learning Technology in Higher Education?
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What are some of the areas of best practice in Internet-supported Learning and key innovations so far and what can be expected for the future? Obviously the common denominators of success presented in section X represent best practices. In this section we review best practices and innovations that the participants named in their responses for the purpose of encouraging readers to think about the role of these in their Internet-supported learning efforts. Section VI also contains best practices and innovations in the participant profiles.

Through an open-ended question regarding each institutions top three ingredients of success we were able to derive a categorization framework for best practices and innovations. Figure 14 shows the breakdown of the free-form responses into nine categories.

Subject Matter. A review of best practices would not be complete without looking at the subject matter being delivered through Internet-supported Learning. The subject matter being taught with Internet-support was extremely diverse. Appendix C contains a listing of course and program topics that our participants felt were most successful. Suffice it to say that the topics ranged from math to science to social science to business to practical professions, such as Nursing and Design. The range of innovation with respect to the course content was surprising. Thus, the subject matter was not an area of commonality. Please read the institution profiles in section VI for more anecdotes on innovations in specific subject areas.

Categorization of Best Practices and Innovations. Table 9 contains respondent’s short references to achieved best practices and innovations. Obviously there has been no attempt in this study to delve into these areas in any more depth than is contained in the profiles and what is revealed in the common denominators of success. The purpose here is to relay some of the ideas from this group of successful institutions.

Table 9. Example Best Practices and Innovations Achieved

Category

Best Practices Achieved

Innovations Achieved

Executive leadership and support

Clear policies

Importance of teaching and learning quality in raise and tenure

Program focus

Revenue sharing to fund centralized support resources

Cooperation through a consortium

Faculty and academic leadership commitment

Incentives for faculty participation

Protection of faculty intellectual property

100% full time faculty involvement

Annual conference free for all participants

Teaching scholar academy

Student service

Program advising

24x7 help desk support

Web-based enrollment and financing

Faculty role in early term retention

Dedicated staff to support distance learners

Full student support 24x7

24x7 learning lab environment

Wide range of online student services

Technology infrastructure

Highly reliable 24/7 infrastructure

Use of technologies to match pedagogy

Strategic partnerships

Provide lower cost and higher access alternative to full video

Course/instructional quality

Integration of enquiry-based and team activities

Content management

Student/faculty interaction

Standard course structure/course standards

Faculty led regional cohort meetings

Live lab demos of equipment

Lecture archiving, review, and feedback

Cohort model to better track student performance

24x7 learning lab environment

Serve multiple learning styles

Use of advanced software by students at home

Facilitator groups of 15-20

Financial resources and plan

Sufficient financial resources and seed funds

Implementation throughout a consortium

Training

Mentoring of faculty

One-on-one support from curriculum designers

Reduced time involved in creating e-lectures

Required faculty training and/or orientation

Web based training for the faculty

Peer tutors

Emphasis on trained, certified faculty

Faculty required to have been an online student

Marketing

Marketing and retention plans

Strategic partnerships

From reviewing the table one can see that not all categories had best practices or innovations mentioned. Also, the judgment as to what is a best practice versus an innovation is a subjective one. Either type represents potential new territory to be considered.

Our conclusion with respect to best practices and innovations in Internet-supported learning by successful institutions are:

They are numerous

They are unique to the specific needs of an institution

They are primarily focused on content/instructional quality, student service, and training

A majority of the innovations being worked on are in support of creating a better learning experience for students through better courses and better developed faculty

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