Learning accountability:  Account quantitatively for the quality of learning outcomes, where possible through comparative benchmarking across time of

·   retention, persistence, and graduation rates (expected versus actual rates) among comparable institutions, and

·   broadly accepted independent learning assessments in the large-enrollment courses commonly taught at almost all comparable institutions.

·   Participation in the Collegiate Learning Assessment, the National Survey of Student Engagement, or the Community College Survey of Student Engagement

·   Independent outcomes assessment of developmental courses, college-level basic skills courses—in math, Spanish, writing, etc.—and the five highest-enrollment introductory-level disciplinary & professional courses

·   Expected rate vs. actual rate for key indicators such as retention, persistence, and graduation

Program accountability:  Account for any mission obligations to respond rapidly to economic development priorities and workforce/professional education priorities by redesigning or developing academic programs to address these priorities.

·   Percentage of annual student FTE increase directly attributable to programs created or redesigned to meet identified economic development or workforce needs—for teachers, nurses, biotech workers, etc

·   Percentage of annual increase in non-credit enrollments directly attributable to programs created or redesigned to meet identified economic development or workforce needs—for teachers, nurses, biotech workers, etc.

·   Percentage of all degrees awarded that are directly attributable to programs created or redesigned to meet identified economic development or workforce needs—for teachers, nurses, biotech workers, etc.

Expense accountability:  Account for the direct expense of instruction and other key lines of service—IT services, registrarial services, financial services, and so on—using per-student FTE, per-enrollment, or other appropriate unit measures of direct expenses.

·   Per-enrollment direct instructional expenses and average ratio of enrollments to instructional personnel for development courses, college-level basic skills courses—in math, Spanish, writing, etc.—and the five highest-enrollment introductory disciplinary & professional courses

·   Per-student-FTE central IT expense and  IT personnel (full-time & part-time) expense

·   Similar unit expenses metrics in other lines of service

·   Percentage of change in the annual ratio of student FTEs to administrative FTEs

Affordability of access:  Maintain affordable access to academic programs (within mission responsibilities) by limiting the rate of any annual tuition and fee increases to the Consumer Price Index.

·   Ratio of the annual rate of change in undergraduate tuition/fees to the annual Consumer Price Index

·   Ratio of per-FTE revenues from tuition/fees and subsidies/grants to per FTE direct operational expenses

Convenience of access:  Provide flexible, integrated access to academic programs and comprehensive support services—flex programs and services—by combining online (asynchronous) self-service course and service options with as-wanted expert help via walk-in service centers and a 24x7x365 call center.

·   Percentage of all degree programs which can be delivered asynchronously except for required clinical or lab work

·   Percentage of all non-credit programs which can be delivered asynchronously except for required clinical or lab work

·   Annual inventory of services accessible asynchronously via a web portal

Capacity for access:  Adjust institutional capacity after projecting demand for access to pre-requisite and priority courses, academic programs, and other services that are critical to mission fulfillment.

·   Percentage of qualified applicants refused admission or admitted with delay

·   Annual percentage change in total credit hours and in total non-credit enrollments

·   Total first-term enrollments (credit & non-credit)

·   Ratio of total first-term credit hours to total first-term instructional personnel FTEs and of total first-term non-credit enrollments to total first-term instructional personnel FTEs

·   Ratio of total annual enrollments to total seating capacity of the classroom plant