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Improving Institutional Performance


About the Author

About the Author

Photograph of William H. GravesDr. William H. Graves is senior vice president for academic strategy at SunGard Collegis Inc. He is also professor emeritus of mathematics at the University of North Carolina at Chapel Hill (UNC).  Bill earned a mathematics Ph.D. from Indiana University before joining the faculty at UNC, where he also served as dean for general education, interim academic officer, senior information technology officer, and founder and director of the Institute for Academic Technology, a UNC/IBM alliance.  He took leave from UNC in 1997 to found the nonprofit Collegis Research Institute (with support from Collegis, Inc.).  In 1999 he retired from UNC to found and chair the board of Eduprise, an academic technology services firm that subsequently merged with Collegis.  The resulting company was renamed SunGard Collegis after being acquired in 2004 to become a subsidiary of SunGard Data Systems Inc.  SunGard Collegis provides product-agnostic technology management services solely to colleges and universities to improve the performance of their IT organizations and systems.  The company also provides executive consulting and academic support services to help client institutions measurably improve institutional performance by using technology to redesign academic and administrative services.

During three decades as a professor and administrator at UNC and for several years now as a corporate executive, Graves has advocated for and pioneered the role of technology in systemically and measurably improving institutional performance in higher education.  He has given hundreds of invited presentations at conferences and on campuses, advised hundreds of institutions, and published over 70 articles and books on the academic applications of IT (in addition to his mathematical research publications).  He served on the boards of the IMS Global Learning Consortium, EDUCAUSE, and CAUSE, and is on the boards of the National Center for Academic Transformation and the Alliance for Higher Education Competitiveness.  He helped launch Internet2 and EDUCAUSE’s National Learning Infrastructure Initiative (now the Learning Initiative) and chaired its planning committee from 1994-2004. 

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Table of Contents, Abstract, Download
Executive Summary
Table 1. Performance Obligations and Indicators
The Catch-22 Leadership Vise of Revenue/Cost Pressure vs. Performance Obligations
Examples of Improved Institutional Performance
High Performance IT:  Necessary for Innovation but Not Sufficient
Overcoming the Barriers to Using IT as Leverage for Improving Institutional Performance
Leadership Creativity
Innovation Strategies for Using IT as Leverage for Improving Institutional Performance
Conclusion
Appendix:  Recent References to Performance Obligations and Revenue/Cost Pressure
About the Author



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