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Improving Institutional Performance


Examples of Improved Institutional Performance - page 2

Using a more radical approach to common course redesign than Fairfield, Virginia Tech has developed and been recognized for its innovative Math Emporium.  A faculty team from the math department successfully redesigned the department’s core linear algebra course by eliminating traditional contact-hour activities in favor of as-needed help to support guided self-study and required problem-solving activities. All of this takes place in an emporium-like, computer-lab study space or online. The redesign ultimately improved the course's learning outcomes while reducing its direct per-enrollment instructional expenses by 77 percent.[12]

The University of Hawaii is an example of a system that has started a system-wide course redesign project, which could yield even greater effectiveness and efficiency than might be achieved by each campus acting independently to redesign common courses.[13]

Ocean County College (OCC) near the New Jersey shore is using both the common-course redesign strategy and the program and service flex redesign strategy.  OCC offers a traditional nursing program, and, for a select group of people who already work in the healthcare field and are interested in becoming registered nurses (RNs), it also offers a flex version of the traditional RN program:  the One Day per Week Option, requiring only one day per week of site-based learning and clinical experience.  The flex program increases the capacity of OCC's existing classroom plant by reducing required contact-hour interactions, and it increases the faculty's capacity to work with more students by redesigning the common (required) courses in the nursing program.  Students benefit because they can keep their healthcare jobs while enhancing their professional credentials and opportunities for advancement.

OCC is also redesigning a high-enrollment introductory psychology course (as part of the Roadmap2Redesign initiative) and common courses in developmental math and Western civilization (with support from contracted support resources).  All three courses will have reduced contact hours and, in the long term, should lead to the advantages cited above:  increased enrollment capacity, more flexible options for students, and reduced per-enrollment instructional expenses.

Mohave Community College in Arizona has improved the performance of its central IT services through outsourcing and developed an information infrastructure that unifies and corrects formerly disparate and sometimes replicated data.  Mohave has further developed an analytics infrastructure for accessing and analyzing that data to gain knowledge of institutional performance issues and inform decision making.  Mohave is also participating in the aforementioned Roadmap2Redesign project to redesign a large-enrollment course to reduce instructional costs while measurably improving learning outcomes.



[13] The University of Hawaii Launches Strategic Initiative, The Learning MarketSpace (Jul. 2004), published online by the National Center for Academic Transformation, http://www.center.rpi.edu/LForum/LM/July04.html

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Table of Contents, Abstract, Download
Executive Summary
Table 1. Performance Obligations and Indicators
The Catch-22 Leadership Vise of Revenue/Cost Pressure vs. Performance Obligations
Examples of Improved Institutional Performance
High Performance IT:  Necessary for Innovation but Not Sufficient
Overcoming the Barriers to Using IT as Leverage for Improving Institutional Performance
Leadership Creativity
Innovation Strategies for Using IT as Leverage for Improving Institutional Performance
Conclusion
Appendix:  Recent References to Performance Obligations and Revenue/Cost Pressure
About the Author



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